Compose solutions that leverage external data connectors, integrate into existing back-end solutions, and are accessible via RESTful web services. All without having to worry about maintenance, monitoring, security, logging, reporting, and updates.
Easily access data from any external system with an open API.
The Data Source feature allows a OneReach user to create a ‘Connector’ to an external system so that external data can be accessed within a voice to text flow. Once a data source is created it is then available to access within a flow by dropping it as a step on a flow and configuring it. Data Sources can connect to external systems using REST based services that use JSON or XML based formats.
OneReach Triggered Flows are Voice or Text flows that are started by an external process, such as another flow in the OneReach application, or an external process capable of making a web service call to the OneReach platform. Once the experience is designed in Communication Studio, a unique API signature is created that persists even as the experience is changed and updated. Integrate once, iterate often.
Update contact records, GET voicemail URLs, and many more. Contact us for more information.